Halal Mediterranean Rewards
Privacy Policy
Effective 2026-09-22
1. Who we are
This policy explains how Halal-Mediterranean Food Import and Bakery #3, operated by Food Link Distribution Inc. ("we", "us", "our"), collects and uses personal information in connection with the Halal Mediterranean Rewards loyalty program.
Halal-Mediterranean Food Import and Bakery #3 is operated by Food Link Distribution Inc., 3652 Main St, Hilliard, OH 43026.
It covers the in-store rewards kiosk, your rewards account, and the text messages we send you as part of the program. It does not cover any other website or service.
2. Information we collect
We collect only what the rewards program needs to work. You give us most of it yourself at the in-store kiosk; the rest is created as you use the program.
You give us:
- Your mobile phone number, which you enter yourself on the customer-facing kiosk screen
- Your name
- Your birthday, if you choose to provide it
- Your language preference (English or Arabic)
- Your consent to receive text messages, and the date and time you gave it
- A personal identification number (PIN) you set to redeem points at the register
We create as you use the program:
- Your points balance and the points earned or redeemed in each transaction
- Your purchase amounts at the register, and the register and staff member involved
- Your visit count and spending toward the next membership tier
- Your membership tier, when you reached it, and when it expires
- Coupons issued to you, their codes and values, and whether and when you redeemed them
- Whether your phone number has been verified
We do not collect payment card numbers, bank details, government identifiers, precise location, or any special-category information through the rewards program. Your PIN is stored only as a cryptographic hash, we cannot read it back, and neither can our staff.
3. How we use your information
- To run your rewards account: track points, tiers, and coupons, and let you redeem at the register
- To send you the text messages described in Section 4
- To verify it's you when you redeem points, using your PIN
- To detect and prevent fraud and abuse of the program
- To keep records we're required to keep, and to resolve disputes
We do not use your information to make automated decisions that produce legal or similarly significant effects about you.
4. Text messages
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
How you opt in. You join the program at the in-store kiosk by entering your own mobile number on the customer-facing display. The enrolment screen shows that number, asks for your name, links to this Privacy Policy and our Terms, and includes an SMS marketing consent checkbox that is unchecked by default and is optional. You can create a rewards account without agreeing to marketing messages. Our staff never enter your number for you. Consent is not a condition of any purchase.
What we send. Three kinds of message:
- Account security: one-time verification codes, and your rewards PIN
- Account notifications: reaching a new membership tier, or a tier that is about to expire, with your current points balance
- Marketing (only if you opted in): birthday greetings and coupons issued to you
Frequency and cost. Message frequency varies. Message and data rates may apply, depending on your mobile plan. We don't charge you for messages.
How to stop. Reply STOP to any message to end all messages. Reply HELP for help, or call us at +1 614 527 8880. Opting out of text messages does not close your rewards account or forfeit your points, you can still earn and redeem at the register.
5. How we share your information
We do not sell, rent, lease, share, or otherwise transfer your personal information to third parties or to our affiliates for their own promotional or marketing purposes, whether or not money changes hands.
We share it only:
- With service providers who run parts of the program for us, our messaging provider, which delivers the text messages, and our software and hosting providers. They may use your information only to perform services for us, and not for their own purposes.
- When the law requires it, in response to a valid legal request, or to protect our rights, safety, or property, or that of others.
- In a business transfer, if the business is sold or reorganised. Any acquirer would remain bound by this policy for information collected under it, or we will give you notice and a chance to opt out.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. How long we keep it
We keep your rewards account information for as long as your account is active, and for 24 months after your last transaction, after which we delete or anonymise it. We keep transaction records longer where tax or accounting law requires it. We keep your text messaging consent record for as long as you remain opted in, and for a period afterwards to prove the consent existed.
7. How we protect it
We restrict access to rewards data to staff who need it. Your PIN is stored as a hash, never in readable form, and repeated failed attempts lock PIN entry for a period. Information travels to and from the kiosk over encrypted connections.
No system is perfectly secure, and we can't guarantee absolute security.
8. Your choices
- Stop text messages: reply STOP to any message, at any time.
- See, correct, or delete your information: contact us using Section 10 and we'll respond within a reasonable period. We may need to verify your identity first, which for this program usually means confirming control of the phone number on the account.
- Close your account: contact us. Closing the account forfeits any unredeemed points.
Depending on where you live, you may have additional rights under your state's privacy law. We'll honour those rights where they apply to you.
9. Children
The rewards program is not directed to children under 13, and we don't knowingly collect information from them. If you believe a child has enrolled, contact us and we'll delete the account.
10. Contact us
Halal-Mediterranean Food Import and Bakery #3
3652 Main St, Hilliard, OH 43026
Phone: +1 614 527 8880
Email: privacy@halalmediterranean.com
11. Changes
If we change this policy we'll update the effective date above and post the new version at https://halalmediterranean.com/privacy. If the changes are significant, we'll tell you before they take effect.
See also our Terms of Service. Halal-Mediterranean Food Import and Bakery #3 is operated by Food Link Distribution Inc., 3652 Main St, Hilliard, OH 43026.